The purpose of this policy is to make you aware of how we will manage your personal data, under UK law and GDPR (General Data Protection Regulation).
Who we are
Doctore On Track Training Services website is owned by Doctore On Track Training Services (DOTTS) Ltd, which provides training and assessment services for both the Construction and Railway Industry.
The purpose of this policy is to make you aware of how we will manage your personal data.
Our lawful basis for collecting your data
We take your privacy seriously, and will only use your personal information for the following reasons:
Legal purposes, as we have to provide evidence of income for tax purposes.
The monitoring and improving our website and services.
The performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Your personal information will not be shared with third parties for marketing purposes without your explicit consent.
We do not collect personal data that identifies you when you use the main website.
If you have access to our secure Members Area, we collect and store some personal data to interact with you, and to provide your logon access.
What data we collect
We process the following categories of your data:
Usage Data – We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This data is collected by Google Analytics and we may use this to analyse the use of the website and services.
Customer Profile Data – We may process your customer profile data, including your name, business name, address, telephone number, email address and website login details, which you provide in order for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Transaction Data – We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. The information in this data may include your contact details, your card details and the transaction details. This may be required to supply the purchased goods and services and for keeping a record of those transactions for legal and accounting purposes.
Customer Interest Data – We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
Except for essential cookies, all cookies will expire after 24 months.
Disclosure of your Data
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of conditions of supply and other agreements; or to protect the rights, property, or safety of Doctore On Track Training Services (DOTTS) Ltd, our customers, or others. We may disclose data to our suppliers or subcontractors as reasonably necessary for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Financial transactions relating to our website and services are handled by our payment services providers Stripe. The transaction data is shared with our payment services providers for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/gb/privacy.
We do not share statistical data outside of the Doctore On Track Training Services (DOTTS) Ltd, neither do we sell data to a third party.
We use Google Analytics to process anonymous statistical data.
International Transfers of your data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
What we do with your data
The aim of Doctore On Track Training Services (DOTTS) Ltd is to ensure that the processing of personal data by or on behalf of Doctore On Track Training Services (DOTTS) Ltd is fair and reasonable and that your personal data is secure, accurate and up to date.
Doctore On Track Training Services (DOTTS) Ltd collects information which is relevant to the product/service you are purchasing or enquiring about and is only used for administering our supply of the product or service and collecting payment.
We do not for the general website capture any personal data. The capturing of Personal data is only necessary if have access to the members area on the website.
Storage and retention of your data
You have the right to request us not to process your personal data for marketing purposes.
You can exercise your right to prevent such processing by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Subject access request
You have the right to request that we give you a copy of the data we hold about you, this is a ‘Data Subject Access Request’. To process any request, we will need to verify your identity before any information can be changed, restricted, removed, or released to you.
Right to deletion
You have the right to request that we delete any data that we hold on you.
Right to restrict processing
You have the right to request that we restrict processing of your information:
- if you believe the information that we hold is incorrect, or
- if you can show that our processing is unlawful, or
- if you want us to stop processing your data but you do not want us to erase it (for example, you may wish us to hold it for legal reasons, to defend a legal claim).
Right to rectification
If your details are incorrect, incomplete or have changed, you can contact us to request that we update your information.
How to contact us
To exercise any of your rights, please either write to us at:
The Data Protection Lead, Katie Baker
Doctore On Track Training Services (DOTTS) Ltd. 62 Burton Road, Ashby-de-la-Zouch, Leicestershire, LE65 2LN.
Or email us at: [email protected]
Right to complain
You have the right to complain about our processing to the Information Commissioner if you believe we are not processing your data in a proper manner via https://ico.org.uk/make-a-complaint/.